TRUE REWARDS PLAYERS CLUB FAQ
TRUE REWARDS IS THE BEST PAY FOR YOUR PLAY
Many exciting benefits await with True Rewards, including rewards at over 140 Golden Entertainment locations, floor-wide community bonuses, point earning for purchases made at participating restaurants and bars, exciting local, regional and national partnerships and much, much more!
USE YOUR POINTS YOUR WAY
Redeem your points for slot play and comps, or for promotional chips and cash at participating locations. The choice is yours!
HOW CAN I RECEIVE A TRUE REWARDS CARD?
It’s simple and easy. You can sign up 24/7 for your complimentary True Rewards membership with our bar host or server.
WHAT CARD LEVEL WILL BRAND NEW MEMBERS RECEIVE?
New True Rewards members will receive a True card.
WHEN CAN I START USING MY TRUE REWARDS CARD?
You may begin to use your new True Rewards card as soon as you receive it.
WHAT IS THE REDEMPTION RATE FOR POINTS?
You earn points, and you decide what you’d like to redeem those points for: cash, slot play, promotional chips and/or comps.
1,000 points = $1 free slot play at any participating tavern location
1,000 points = $1 comp at any participating tavern location
DO MY POINTS AND COMPS EXPIRE?
Comp balances expire 90 days from date earned.
Point balances expire after showing no activity for a 13-month period.
I’VE FORGOTTEN MY PIN, HOW DO I GET IT UPDATED?
You can update your pin at any time by logging in to your account on our True Rewards mobile app or kiosk in tavern. If you have forgotten your pin, please speak to a bar host at a PT’s Tavern location near you for assistance in updating your account.
WILL MY TRUE REWARDS CARD GIVE ME HEAD OF LINE PRIVILEGES ANYWHERE IN THE CASINOS?
Based upon your tier there are line privileges for True Rewards card members. See the benefits grid above for details.
CAN TABLE PLAYERS EARN POINTS?
Table game players can participate and get cash back. You receive points and point multipliers, and can use your points for cash, slot play, promotional chips and/or comps.
IF I THINK MY POINTS ARE NOT RIGHT, WHO SHOULD I SPEAK TO?
Please see the bar host or contact (insert feedback link)
CAN I GET UPGRADED TO THE NEXT TIER LEVEL DURING MY CURRENT PERIOD?
Guests are able to change tier levels daily based upon qualified play. Please see the bar host for status.
HOW OFTEN ARE CARD LEVELS FOR GUESTS EVALUATED?
Tier levels are evaluated bi-annually, based on play for the previous 6-month period. Earning periods for taverns is January-June and/or July-December.
DO I NEED IDENTIFICATION TO PICK UP A TRUE REWARDS CARD?
A valid government issued ID is required for all card transactions.
CAN I PICK UP A TRUE REWARDS CARD FOR MY SPOUSE?
Each member must be present with valid ID for all card transactions, so your spouse will need to come in person to get a card.
MY SPOUSE CANNOT COME IN TO GET A NEW TRUE REWARDS CARD. CAN YOU MAIL ONE?
We do not mail cards. Each member must be present with valid ID for all card transactions, so your spouse will need to come in person to get a card.
CAN MY SPOUSE AND I HAVE A JOINT MEMBERSHIP?
Accounts cannot be joined.
HOW CAN I OBTAIN MY W2Gs?
To request your year end W2G please call 702.495.4444 and follow the instructions.
HOW CAN I OBTAIN MY WIN/LOSS STATEMENT?
Statements will be available after January 15th at your favorite tavern location.